Letter to the General Manager
“In the over thirty years that I have been buying vehicles, I have never been motivated to write a letter to any dealership until now. As you are aware, there have always been publicly viewed, stereotypical disparaging characteristics associated with the purchase of a new vehicle, such as sales pressure, nominal trade-in values, financing add-ons etc. Nevertheless, I would like to say that your staff has completely eliminated those paradigms.
For several weeks in late October, I had been researching dealerships from southern Virginia to northern Pennsylvania (on the Internet) looking for a new Dodge Ram truck with specific accessories. I finally located one in your inventory. My initial e-mail to your dealership received a courteous response with no sales pressure whatsoever. Upon my arrival, I was met by Mr Dale Howard who took me directly to the truck I was looking for and allowed me all the time I needed for an inspection and test drive. Later, I spoke with Mr Bill Welsh who finalized the financial part of the transaction. Both of these individuals were exceptionally courteous, knowledgeable, and most importantly – fair. They indeed conducted themselves as true professionals.
Even after I had purchased the vehicle, your dealership sent me a variety of customer service coupons, which is something I had never before received from any dealership, to include Mercedes! Normally, with most dealerships their motto seems to be based on the phrase, ‘out of sight, out of mind.’
The bottom line is this – Your staff made my visit to your dealership an enjoyable experience and will indeed have me returning when I decide to purchase another vehicle. please give your staff my thanks for their outstanding efforts.”
Mark F.
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“The courtesy extended to us in each and every encounter with Reed Brothers Dodge was remarkable!”
“Sincere thanks for taking such great care of our Dodge van while we were living in Maryland. I shall see about taking our van in once the holidays are over and appreciate the reminder.
The courtesy extended to us in each and every encounter at Reed Brothers Dodge was remarkable. What a pleasure it was to entrust our vehicle to Reed Brothers Dodge.”
Jeanne & Richard V.
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“Reed Brothers Dodge was the only professional of all the dealers I contacted.”
“Sale was done on the Internet. Sales staff was the most helpful and professional of all the dealers I contacted. When I took delivery, the Internet sales staff did comparison to cars for me, gave me one price and stayed with it, and I did not ask for a lower price. It took 4 weeks to decide on the dealership. Ten other dealers, some would not quote unless I came into their dealership, some quotes the price different 3 times, always a little lower. Reed Brothers was the only professional.”
Roger M.
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“This is why I purchased my 2004 Dodge Ram from Reed Brothers Dodge”
“I would like to express my sincere appreciation to you and the Reed Brothers sales team in helping with the recent purchase of a used truck. I first visited Reed Brothers Dodge late on Friday night and was greeted by Ben Litten. After we discussed what I was looking for, Ben showed me a 2004 Dodge Ram as well as two other comparable vehicles. The new car sales manager also worked with Ben to answer any questions I had regarding options and comparable values in the marketplace. They showed me advertised specials I was not aware of and educated me on some ways to better find the vehicle I was looking for. Working in concert they answered all of my questions without any pressure or false expectations.
Over the weekend that followed, I found a comparable vehicle at another local dealership that also met my criteria. Because of my pleasant experience, I came back to Reed Brothers with my wife and children to test drive the ‘04 Dodge again. Typically salesmen will highlight the features you want to hear about and omit features you don’t or that are lacking. Ben answered all of my questions openly, honestly, and completely. As an Eagle Scout myself, I would expect nothing less from someone who has reached this level as he has. It was his integrity that bought me back.
When I did return, I appreciated your willingness to work within my tight requirements and offer me a great value at a better than fair market price. The value and quality the truck and the support your entire sales team provided is testimony to Reed Brothers. this is why I purchased my 2004 Dodge Ram from Reed Brothers Dodge. Thanks for everything.”
Mark J.
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“You should give Queenstown business cards!”
“You should make Dodge Corporate Customer Service, Winnebago Industries Customer Service, and Queenstown RV (Beltsville) aware that you do all sorts of repairs (including brakes) on the chassis of Winnebago View and Navion – there is a real need for somebody like you. All these things are on Sprinter 3500 chassis. You should give Queenstown business cards!”
John S.
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“I plan to get my next car from Reed Brothers Dodge!”
Dear Mr Salter:
“I would like to commend your staff in the service department for exceptional customer service. You have a great team! Tim especially.
On March 23rd, someone broke into my car to steal it. They messed up the ignition and other little things on my car. Unfortunately, I let me auto insurance lapse. I explained the situation to Tim and he was very sympathetic and caring. I told him that I really needed my car. I asked him was there anyway that I can eliminate some of the charges. Basically, I just needed to be able to drive it. Well, Tim made that possible. He was absolutely wonderful! He explained that people have hard times and to try to look on the bright side. Which is what I did. I was able to get my car back.
Tim is a great asset to your dealership. He really knows how to talk to customers when they are in need. I have had really bad experiences with car dealerships, but I can tell you that I recommend Reed Brothers Doge to all my friends and co-workers. I tell them they have the best service.
Please let Tim know that his kind heart is greatly appreciated!”
“PS- I plan to get my next car from Reed Brothers Dodge!”
Sharon H.
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“There is no pressure to buy, there is no haggle on price”
“Hi Jeanne,
Yes, three are surprises at Reed Brothers Dodge. There is no pressure to buy, there is no haggle on price, I took up alot of your time on the Internet, and when I came in to make my selection Sam let me take my time and was very helpful. I hope I can be just as surprised when I return to the service department. Thanks again.”
Roger M.
